How To: Restore configuration from Support Report

A DAL Support Report contains the complete device configuration.

However for security reasons passwords are NOT included.

If you have a support report from a device, you can restore the configuration onto a new device after you validate the configuration by entering new passwords.

1. Edit the file 'config_json' contained in the support report.
2. Replace all occurrences of password placeholders with new plain text passwords.
   • "password": [
    "auth",
    "user",
    "admin",
    "password"
] 
   • Replace with:
     • "password": "MyNewPassword1!"
   • (and don't forget the ',' where required!  Use a JSON validator to ensure the config syntax is correct)
3. On your new device, copy your edited 'config_json' file to '/etc/config/accns.json', then REBOOT.
4. Login to the new device with your new password!

 

Further Reading

Remotely Download DAL Device Support Report through Digi Remote Manager

How To: Customize a DAL Backup Configuration File

User Guide -
https://www.digi.com/resources/documentation/digidocs/90002344/default.htm#os/support-download-report.htm