How To: Restore configuration from Support Report

A DAL Support Report contains the complete device configuration.

However for security reasons passwords are NOT included.

If you have a support report from a device, you can restore the configuration onto a new device after you validate the configuration by entering new passwords.

  1. Edit the file 'config_json' contained in the support report.
  2. Replace all occurrences of password placeholders with new plain text passwords.
    • "password": [
    • Replace with:
      • "password""MyNewPassword1!"
    • (and don't forget the ',' where required!  Use a JSON validator to ensure the config syntax is correct)
  3. On your new device, copy your edited 'config_json' file to '/etc/config/accns.json', then REBOOT.
  4. Login to the new device with your new password!

Further Reading

Remotely Download DAL Device Support Report through Digi Remote Manager

How To: Customize a DAL Backup Configuration File

User Guide -
Last updated: Feb 25, 2022

Recently Viewed

No recently viewed articles