New research uncovers increasing costs of downtime, with lengthy resolution times, creating financial and reputational damage for organizations
EDISON, N.J. – Sept. 28, 2022 – Fifty percent of CIOs report their businesses have recorded financial losses due to increased downtime, according to research commissioned by Opengear, a Digi International company (NASDAQ, DGII, www.digi.com). The global study that polled 500 network engineers and 500 CIOs across the U.S., U.K., France, Germany, and Australia, indicates both the volume and costs of downtime are spiraling.
The research shows that mean time to recovery (MTTR) is also ramping up, wreaking further havoc on companies’ finances and reputations. It now takes organizations an average of 11.2 hours to find and resolve a network outage after it’s reported, an increase of nearly two hours since Opengear conducted a similar study in 2020. While CIOs rank financial loss as the most severe impact of network outages, the study reveals a much broader picture of costs, with customer satisfaction (47%), data loss (45%), and loss of reputation (41%) also cited as main impacts.
The study also suggests that network engineers on the frontline are more likely to prioritize the need to avoid downtime than their senior managers. More than one-third (36%) of engineers rank it as their organization’s biggest network challenge post-digital transformation – second only to security. Conversely, CIOs are more likely to prioritize skills shortages, network agility, and performance above concerns about outages. As the impacts of network downtime increase, it is likely that questions of network resilience will develop into a growing C-suite concern.
Opengear’s study comes as greater numbers of firms leverage hybrid working, the Internet of Things (IoT), and smart devices in a post-pandemic landscape. Networks are experiencing significant strain, as the interconnectivity of these devices increases the risk of costly and disruptive downtime.
“While network outages are nothing new, we are seeing a worrying rise in the frequency, severity, and costs of downtime across enterprises,” said Gary Marks, President of Opengear. “Organizations are also taking significantly longer to recover from these incidents, largely due to the elevated sophistication of cyber-attacks and a combination of economic factors and labor shortages caused by the recent pandemic. Our research should sound a clear note of caution to businesses: To avoid further financial and reputational harm, avoiding downtime must rise to the top of the priority list. Businesses need to look toward more advanced technologies to streamline their operations and boost the resilience of their networks.”
关于 Opengear
Opengear 是 Digi International 旗下公司，为关键 IT 基础设施提供安全、灵活的接入和自动化服务，即使在网络瘫痪时也是如此。通过创新的软件和设备对网络设备进行配置、协调和远程管理，使全球企业能够管理数据中心和远程网络位置，涵盖金融、数字通信、零售和制造等行业。欲了解更多信息，请访问www.opengear.com。
关于 Digi International
Digi International（纳斯达克股票代码：DGII）是全球领先的IoT 连接产品、服务和解决方案提供商。它帮助企业创造下一代互联产品，在高要求环境中部署和管理关键通信基础设施，并提供高水平的安全性和可靠性。Digi成立于1985年，目前已帮助客户连接了超过1亿个设备。欲了解更多信息，请访问www.digi.com 。
Opengear Media Relations Contact
Peter Ramsay / Lora Wilson
Global Results Communications
open@globalresultspr.com
949.307.5908