Very often any abnormal radio modem behaviors are due to the configuration. Restoring the defaults will return the radio modem to a known state and should be the first action taken when troubleshooting a system.
DIP Switch Method
Note: If using the XCite radio modems, only the "X-CTU" Software Method" will restore all defaults.
If using an XBI-R (RS-232/485) interface board (features six DIP switches next to the Configuration Switch), use the DIP Switch method. XStream PKG-R RS-232/485 RF Modems contain the XIB-R interface board and also support this method. XTend PKG-R Modems can also use this method.
-
Power off the radio modem.
-
Set switches 1 and 2 of the DIP Switch to the ON (up) position and all other switches to the OFF (down) position.
-
Power on the modem for at least 1 second.
-
The radio modem's default parameters should now be restored and saved to non-volatile memory.
-
To return the radio modem to the desired communication mode: Power off the modem, return DIP Switch settings to operating positions, then power on the modem.
* For more information on DIP Switch settings, see the Product Manual.
X-CTU 5.1.0.0 Software Method
Note: Always use this method when using the XCite radio modems.
Use the "Restore Defaults" button on the "Modem Configuration" tab of X-CTU, Digi's Configuration and Test Utility Software. For the 5.1.0.0 version of the X-CTU software, go to the "Product Support" section of the following webpage:
www.digi.com/xctu -
Connect the Digi radio modem to a PC and launch the X-CTU software.
-
Click the "PC Settings" tab and select the PC COM port that will be used.
-
Click the "Test/Query" button to verify communication with the radio modem.
-
Click the "Modem Configuration" tab then click the "Restore" button.
-
If a dialog box appears indicating action is required, please follow the on-screen instructions. When successful, status is indicated by the following message: "Restore Defaults...complete."
-
The radio modem's default parameters should now be restored and saved to non-volatile memory.
Last updated:
May 10, 2019