Locating the Event Log
Under Management > Event Log
This page displays the current contents of the event log on the router. This log records events throughout the Digi device’s system including cellular information. Some of this cellular information you might see would be status codes, error codes, signal strengths, tower locations, & service available.
Note: The newest information is on top of this file.
Once you have set up the mobile settings on your unit and you see a mobile IP address, there are a couple of quick tests you can do to ensure your device is working.
Go to Administration > Execute a command. Enter ping followed by a hostname or IP address and then click Execute.
For example: ping www.digi.com
Accessing the Internet
If you have a laptop or computer directly connected to your Transport, you can try opening a browser and accessing the Internet.
NOTE: In order for this step to be a valid test, you must ensure you do not have another source to the Internet, such as being connected to your company’s network either via Ethernet or over Wi-Fi.
If this fails, please verify the Ping Test still passes. If the ping test passes and you cannot access the Internet, please email Digi Technical Support with the debug.txt file (please see “When contacting Digi Technical Support” below).
Accessing the Transport Remotely
If you have a Mobile Terminated account, you should be able to access the Transport remotely. Find a laptop or PC that has Internet access (not connected to the Transport), open a browser, and specify the mobile IP address of the Transport.
If this fails, please verify that you have Web Server enabled (Configuration > Network > Network Services). Having IP Forwarding (Configuration > Network > IP Routing/Forwarding > IP Port Forwarding/Static NAT Mapping) or IP Passthrough (Configuration > Network > IP Passthrough) enabled could affect these results as well. Otherwise, if you cannot access your Transport remotely, the issue could be that you have a mobile originated account or a private account. You should check this with your provider.
Mobile Originated vs. Mobile Terminated
Mobile Origination – Allows for outbound data to pass through the Digi and receive responses from the data request, but it does not allow for data originating from the Internet to pass through the Digi or to devices beyond it.
Mobile Termination – Allows for 2-way communication of data, where data from the Internet can reach the Digi and beyond, and data from the Digi can go to the Internet.
Ensure you are on the latest firmware
Updating your firmware may resolve your issue as well as enhancements to both your Transport and traces for troubleshooting.