Digi Remote Manager Knowledge Base Articles

Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
Oct 31, 2023
What are the devices limits on Remote Manager Accounts
When a specified quantity of DRM licenses is purchased (available licenses), this is reflected in the Device Limit and can be checked in DRM  at System > Accounts clicking on the ...
Aug 07, 2023
Digi Remote Manager data usage for DAL-based products
This KB article is intended to give users an understanding of how much data the Digi Remote Manager (Digi RM) connecton/client typically uses, for Digi products that run the modern DAL Operating Sy...
Jun 15, 2023
Read Only and Custom User Roles on DRM
Why a Digi Remote Manager (Digi RM) Read-Only user can see all actions as allowed? What is the difference with Custom Users? This Article provide clarification and examples on this aspect of D...
Jun 15, 2023
How to update firmware on an XBee Cellular module via Digi Remote Manager
These directions assume that you have the XBee module already added to your Digi Remote Manager account and that the module is configuured to be connected to Digi Remote manager via its AT commands...
Mar 28, 2023
Digi Containers SDK
The following is information about creating, deploying, running, and monitoring a container for the Digi Containers service in Digi Remote ManagerDisclaimer:  Digi provides a compute...
Jan 03, 2023
How to enable redundancy with IP network failure on an AnywhereUSB
In this article, we will describe How to enable redundancy with IP network failure on an AnywhereUSB 24 Plus device. The Digi AnywhereUSB/14 family had a feature called  "IP Network ...
Dec 20, 2022
Digi Remote Manager: Data Usage for DAL Products
SummaryAverage monthly data usage: 4.68MB on cellular connections18.1 MB on non-cellular connections (wired Ethernet, Wi-Fi client, PPPoE, etc)no configuration/firmware updatesDigiRM-related config...
Dec 07, 2022
Python on EX-series Digi Devices
Starting in firmware version, python is not included in the base firmware for EX-series devices.  This includes the following device types: Digi EX12Digi EX12-PRDigi EX15Digi EX15...
Jun 15, 2022
AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
May 10, 2022
3G sunset Digi firmware required updates
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi devices tha...
Mar 30, 2022
How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware or newer might not be able to connect to Digi Remote Manage...
Mar 17, 2022
Script to Correct 3G Sunset Issues with Telit Modems
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides an additional script that needs to be run on Digi IX14 and...
Mar 11, 2022
How To: Update Digi Remote Manager "Last Update" Time Daily via Automation
Digi Remote Manager® is a platform which is home to many devices and the data which they provide, both about themselves, as well as data about other devices and processes which they know about....
Mar 04, 2022
Firewall concerns for outbound EDP connections to Digi Remote Manager
Prerequisites:This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise co...
Feb 21, 2022
Experimenting with Remote Manager monitors (i.e. web hooks)
IntroductionMonitor IntroductionPush MonitorsQuery MonitorsEvent typesAlerting IntroductionAlert UI - Classic Receive Monitor EventsSetup an AlertSetting up the MonitorReceiverCreate the monitorWat...
Jan 26, 2022
How to Receive E-Mail Notification of Digi Remote Manager Alarm Activity
Introduction This article describes how to configure Digi Remote Manager to provide E-Mail notification of Alarm activity from your devices on Digi Remote Manager.Note: This article assumes t...
Jan 13, 2022
Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
Oct 26, 2021
Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
Oct 06, 2021
How do I delete the Digi Device Cloud/Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
Aug 08, 2021
Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
Jul 21, 2021
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
Mar 15, 2021
DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
Sep 08, 2020
What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
Aug 26, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
Aug 21, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
May 06, 2020
What are Digi Remote Manager System Alarms?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alarms are automatically created by Digi Remote Manager and...
Apr 04, 2020
Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Within Digi Remote Manager® 3.0, when a device health status is in ERROR or WARNING state, users can check what caused the condition and then decide how to proceed accordingly. 1)  From t...
Jan 31, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
Jan 10, 2020
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
Dec 04, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
Oct 09, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
Jul 16, 2019
What is the difference between: Store device data (data roll-ups) Store Device data (raw data rete
Store Device Data *per account (data roll-ups)Remote Manager will retain roll-ups for each DataStream within set limits depending on your edition. The amount specified in the Edition Summary i...
Jul 06, 2017
HOW TO: View Meter Readings for Digi Smart Energy Gateways From the Device Cloud
From your Remote Manager account select the Device Manager menu item, followed by XBee Networks tab.   Highlight the desired entry and click on Properties, followed by t...
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
Jul 06, 2017
How can I refresh the XBee Network page of a device showing old entries in Device Cloud?
Navigate to XBee Network page under Device Manager in Device Cloud, right click on the particular device and select Discover, a dialog box appears, enable the check box Clear the cache on...
Jul 06, 2017
Device Cloud: Adding/Deleting a user to/from your account
Adding or Deleting a user to your account To add a user, log into the server, click on Security, then Users. Click the “Add User” button and then enter in the necessary information.Add or Remove a...
Jul 06, 2017
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit. It means that the ASYNC Signal Ground (SG) is isolated from earth ground, ...
Jul 06, 2017
HOW TO: Example for Configuring a Device Cloud Task to Set a Gateway XBee PAN ID
To configure a task that will change the PAN ID on a gateway XBee radio, you will want to go to the Schedules option in your Device Cloud account under Device Manger.  Click on&...
Jul 06, 2017
What security policy is used by the Device Cloud?
Remote Manager security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, North America...
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
Jul 06, 2017
HOW TO: Discover Device Cloud descriptors and information for your "Connected" Device
Description:  This article discusses how to discover the Device Cloud descriptors of a ConnectPort X2e for Smart Energy gateway.  The contents of the article can be used to discover ...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the WebUI of a Digi Connect WAN or Connec
Introduction: This document contains basic troubleshooting steps you can perform from the WebUI of your Digi Connect WAN or ConnectPort gateway to help ensure a connection to Digi De...
Jul 06, 2017
Device Cloud Trial Account Expired (end-user)
When a Device Cloud Trial Account has Expired, point the end-user to Device Cloud sales to upgrade to a paid subscription.
Jul 06, 2017
Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more de
Problem:  If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it ma...
Jul 06, 2017
HOW TO: Add a Digi TransPort to your Remote Manager account
Introduction This article explains how to add your Digi TransPort to the Digi Remote Manager server.Note:  This article assumes that you've already created a Digi Remote Manager account, ...
Jul 06, 2017
HOW TO: Configure Scheduled (cron) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo reporting is where a Gateway is configured to poll a Smart Energy device in order to simulate ZCL reporting.  If the attribute value had exceeded a reportable_change a...
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had ...
Jul 06, 2017
List of Device Cloud Disconnect Definitions

Jul 06, 2017
HOW TO: Declare multiple targets in a Device Cloud /ws/sci Request
IntroductionDigi Device Cloud is a Machine-to-Machine Cloud-based network operating platform that contains a number of useful API (Application Programmer Interface) options.  The Device Cloud ...
Jul 06, 2017
HOW TO: Remove a Task listed under the My Tasks tab when creating a new Device Cloud Schedule
Introduction:Digi Remote Managerallows a user to create useful tasks to execute under Device Management.  This is done from Device Management --- Schedules by clicking the New Schedule bu...
Jul 06, 2017
Reset Xbee Network Layer
Process to reset an Xbee Network Layer:  To reset the Xbee Network Layer we will need two things,Gateway Device ID: Found in Remote Manager -> Device Management -> Device...
Jul 06, 2017
Why does my Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from D
Problem: Digi Connect WAN or ConnectPort Cellular device keep Disconnecting and Connecting from Digi Device Cloud.Solution: If you look at the Device Cloud --- Device Management --- Devices --- D...
Jul 06, 2017
Recommendations for lowering cellular data usage/overage for Device Cloud connectivity
SMS: Wake up (shoulder tap): A wake up or "shoulder tap" can be sent to trigger a connection to the Remote Manager.  This is documented at:Digi Remote Manager User Guide  ...
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
Jul 06, 2017
How to create/edit/remove Groups in Remote Manager
The groups feature allows you to add or create a group and assign a list of devices to that group. You can create a hierarchical structure of device groups to help organize your device inventory. ...
Jul 06, 2017
How to add/edit/delete a tag for a device in Remote Manager
Remote Manager uses tags to categorize devices.  You may want to edit the tags associated with a device if the purpose of a device changes or if you use tags to create a new sub-category of de...
Jul 06, 2017
HOW TO: Change the Device Cloud Name on Gateways Using Device Manager from the Device Cloud
To change the server name for the Device Cloud connection from your Device Cloud account, you will navigate to the Device Management tab, right click on the desired Digi device and select Propertie...
Jul 06, 2017
HOW TO: Query the Connection History of a Connected device from Digi Device Cloud
Introduction:One very useful aspect of Device Management on the Digi Device Cloud is the ability to view the Connection History of a device.  This of course refers to the connection history of...
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction:Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't availab...
Jul 06, 2017
Device Cloud Query Monitor Details and Examples
Quick Introduction to MonitorsDuring both normal (uploading data from devices) and abnormal (alarms triggered for device health) operation of a customer's DC environment, the platform generates eve...
Jul 06, 2017
Digi International Device Cloud/Remote Manager Notice: November 23, 2015 - End use of Etherios domai
On 23 November, 2015, Digi International sent out an email with the following guidance: With the recent sale of Etherios to West Monroe Partners, Digi International no longer owns the domains ethe...
Jul 06, 2017
HOW TO: Add a Device Cloud DataStream Containing a Location
Adding a Device Cloud DataStream Containing the Location CoordinatesThe following examples show how to add a Device Cloud DataStream with the location where the data value may have been captured:AP...
Jul 06, 2017
Unable to login to the Device Cloud
Due to regular scheduled maintanence or unplanned outages, Remote Manager may not be accessible.  The following URL will show the current status of each Remote Manager server, along with stati...
Jul 06, 2017
HOW TO: Send an AT command to an XBee from a CP-X2 or CP-X4 commandline via Telnet/SSH or Device Cl
Introduction: This article discusses how to send an AT command from the CommandLine Interface (CLI) of a ConnectPort X2 or X4 Gateway, from either Telnet/SSH or via Remote Manager (assuming the Ga...
Jul 06, 2017
HOW TO: Change the Remote Management Server Address on Multiple TransPorts via Device Cloud
The following example shows how to create a task on Digi’s Device Cloud to change the Remote Management Server Address in a TransPort.Log into Device CloudClick on Device Management > Schedules ...
Jul 06, 2017
Device Cloud Configuration, Migration, and Troubleshooting Guide
IntroductionDigi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software. Unfortunately, not all Device Cloud-capa...
Jul 06, 2017
HOW TO: Configure ZCL (real) Reporting on the ConnectPort X2e for Smart Energy
Introduction: The ZCL or "real" reporting method is where a Smart Energy device (example: Programmable Communicating Thermostat or PCT) is configured to report attribute information about itself t...
Jul 06, 2017
HOW TO: Configure a Digi Connect WAN, ConnectPort, or ERT/Ethernet Gateway for a Device Cloud serve
This document only applies to the following products:ERT/Ethernet Gateway ConnectPort X2 ConnectPort X2 for Smart Energy ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect WAN and Conn...
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products: http://www.digi.com/wiki/developer/index.php/Sp...
Jul 06, 2017
HOW TO: Device Cloud: Add Data To A Data Stream
In this example, we will add data to a Data Stream associated with a device ID. We will be using the following web services interface:/ws/v1/streams/historyAdd Multiple Data Points to a StreamThis ...
Jul 06, 2017
HOW TO: Device Cloud: Query Settings From a Device Using /ws/sci
First: the way to interact with the device’s settings and state information is through RCI (Remote Command Interface). That is a device-level interface that is accessible via the Device Cloud SCI (...
Jul 06, 2017
HOW TO: Create a Scheduled Task to Update the OS Firmware of an XBee Gateway ZB or ConnectPort X2e
Introduction:This article describes the creation of a Digi Remote Manager Scheduled Task which can be used to update the OS Firmware of your XBee Gateway ZB and/or ConnectPort X2e fo...
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here: https://github.com/vlet/iec104 Otherwise we would suggest to use Google for further research.
Jul 06, 2017
Adding a Digi Device to the Digi Device Cloud Platform
This article explains how to add your Digi device to the Digi Device Cloud. This article assumes that you have already set up your device to connect to the Device Cloud and that you have a Dev...
Jul 06, 2017
Configuring a Digi TransPort router for Remote Manager connectivity - Web User Interface (WebUI) met
Introduction:This article will discuss how to configure your Digi TransPort router for use with Remote Manager by utilizing the built-in Web User Interface (WebUI) of the Digi TransPort i...
Jul 06, 2017
HOW TO: Create a Device Cloud Task
The following example shows how to create a task on Digi's Device Cloud to upload a Python file to a device connected to the Device Cloud.Login to your Device Cloud account and select Device M...
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
Jul 06, 2017
Can a TransPort in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Pass-through mode should not inherently interfere with connectivity to the Digi Device Cloud / Digi Remote Manager.Related KB articles:HOW TO: Configure IP Pass-through mode on Dig...
Jul 06, 2017
Keep your firmware and configurations in sync across your entire deployed inventory
If you have a common configuration and firmware version that you’ve tested and you want to ensure your deployed device inventory stays in sync with that combination, you can use the Profile Manager...
Jul 06, 2017
Access historical data of the same type from multiple devices
If you have thousands of devices uploading time-series data like cellular health statistics and want an easy way to extract those data, try the Query Monitor API from Digi Remote Manager.Using RSSI...
Jul 06, 2017
Description of chronyd Operation and NTP sample frequency within XBee Gateway and ConnectPort X2e SE
Options from Remote Manager Device UI (DCUI)The Gateway’s DCUI --- Advanced Configuration --- Time Server --- NTP Time Precision setting contains two options:  Standard = minpoll, m...
Jul 06, 2017
Sending Serial Data via Remote Manager, X2e and an Xbee
Periodically, one wants to send data from the Remote Manager to an XBee module connected to a device via the XBee modules Serial port or COM port. This can be done using the default application t...
Jul 06, 2017
HOW TO: Obtain a List of Device Cloud Connected or Disconnected Devices
HOW TO:  Obtain a List of Device Cloud Connected or Disconnected Devices The following examples may be used in a web browser in order to obtain a list of devices which are currently in a ...
Jul 06, 2017
HOW TO: Troubleshoot Device Cloud Connectivity Issues from the Command Line Interface of a Digi Conn
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway.Check current connectivity status with Remote Manager:#> d...
Jul 06, 2017
Using Digi's Applicaiton's Cluster ID's and End points on a Digi XBee
Digi Profile   Provides an overview of the ZigBee endpoint and cluster ID functionality supported in the Digi drop-in-networking profile.    Digi XBee Profile Overview The Digi...
Jul 06, 2017