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Serial port in XCTU greyed out

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I am configuring a XBP9B-DPWT via XCTU. I am able to configure the module and see active data coming in via light flashing on the Digi xbee development board. I am unable to open the serial console. Its configuration is not present. How do I open the console?
asked Aug 8 in RF Solutions and XBee by sportzcast New to the Community (0 points)

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1 Answer

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Sounds like the COM port is not installed. Try following the steps from the KB article on how to install USB drivers. https://www.digi.com/support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
answered Aug 8 by mvut Veteran of the Digi Community (15,515 points)
I do not feel like this is the case.  I am able to program and communicate with the Digi modem using XCTU.  What else could cause this go not display.  Note I have tried with both USB and serial dev cards.
Perhaps you can send me a picture of what it is you are seeing?